We know adding one of our cuddly bears to your life is a special occasion and often they are treated as heirlooms, but we also know things happen... Threads wear off, cat used it as a scratching post, a case of not wanting to share caused a tear. We get it and we'll always be here to help. Purchasing one of our bears was your way off supporting our charity sewing studio and as a thank you we offer free repairs for life.
HOW TO SEND YOUR BEAR TO OUR REPAIR BARN
To send your bear to the repair barn please email firstname.lastname@example.org with "BEAR REPAIR FORM" in the subject of the email and we will send you a form to print and fill out.
Then ship your bear and filled out form to:
- We recommend adding tracking for your own protection. Teddy Taylor Co. is not responsible for any lost packages or shipping costs to send us your bear.
- Only Teddy Taylor Bears are eligible for free repairs. We do not repair bears that we did not create. If you are unsure if your bear is a Teddy Taylor bear, contact us for help.
-Unfortunately at this time we are not able to handle any international repairs. We are working to be able to offer this at some point in the future.
To check on the status of your bear's repair please email email@example.com with "BEAR REPAIR STATUS" in the subject line and a team member will get back to you ASAP.
Please allow up to three weeks for us to receive, asses, repair and send your bear back to you.
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